I’m reading a few different books right now, one of which is The Experience Economy, which talks a lot about adding theatricality to your service to create an experience. I’ve been thinking a lot about that with our interfaces and how we can make it more satisfying to users when they do things we like them to do: cook food, practice techniques, take courses (and cook that food), and add recipes. These are all things we want people to do on a regular basis because it’s the best way to get better. Practice quenelles with crisco! You can upload those pictures, too; it’s important for people to learn the how of getting better at cooking, and practicing is part of that. We’re going to make it feel more satisfying to do that as well.
We launched the knife sharpening course last week which has gotten a lot of uptake quite quickly. There’s a dozen pics that are proof positive that Steppers have some kick-ass, sharp knives. We’re about to get hooked up with some really sweet knives and sharpening kits, so stay tuned for that. I definitely need to do some sharpening, so can’t wait to get some stones. And probably a new knife.
I was making myself some coffee one day in the staff kitchen and I really don’t have any idea how to make good coffee on our crazy awesome La Marzocco machine, and Grant just laughs at me (in a nice way) and says, have you not had a lesson? I had one from Ryan a while back, but I forget a lot of things (my 1.5-year-old son kicks me in the head while he’s sleeping sometimes). So he gives a quick run through and I realize again that I am exceedingly lucky to have had that lesson, on a whim, on an average day at work. But I don’t get to play back a video or written documentation to show me exactly how to perfect my technique. Everyone in the ChefSteps community, however, does and even has the access to the chefs if you have questions about what you’re doing. I think that is pretty amazing.